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Warranty & Repair Policy

We stand by the quality of our craftsmanship and want your jewellery to last a lifetime. All GAIA jewellery come with 2-Year Warranty from the original purchase date. The warranty covers repairs due to manufacturing defects only. Repairs required due to misuse, mishandling, accidents, normal wear and tear, or third-party alterations are expressly excluded from this warranty.

  • Within Warranty: During the 2-year warranty period, repairs are free of charge, including any shipping fees.
  • Outside Warranty: After 2 years, or in cases where the damage is deemed to result from misuse, we can still help ensure your jewellery is loved for years to come. We offer repairs to any GAIA jewellery for a small fee. 

Repairs are assessed on a case-by-case basis. GAIA reserves the right to decline repair requests where the jewellery is deemed irreparable or where alteration may compromise the integrity of the piece.

HOW TO REQUEST A REPAIR

Customers must first obtain written approval from GAIA prior to sending in any jewellery for repair. To initiate a repair, the customer may follow the instructions below:

  1. Submit Your Request:

    Email us at info@gaiajewel.com with the following details:

    • Your full name
    • Proof of Purchase
    • A clear photo of the damage
    • A short description of your issue
  2. Wait for Confirmation:

    Once we have reviewed and approved your request, you will be provided with:

    • Official quotation (if applicable)
    • Repair form
    • Detailed shipping instructions
  3. Send your Jewellery:
    • Package your jewellery securely together with the Repair Form.
    • Ship the item to your flagship location with insurance coverage.
  4. Tracking & Updates
    • You can track your shipment using the FedEx airway bill number provided.
    • We’ll also keep you updated on the progress of your repair via email.

Please note that any repair sent to GAIA without a Repair Form will be shipped back to the sender at their expense. We cannot accept repairs for jewellery purchased anywhere other than GAIA. If you purchased an item from an outside retailer and need a repair, please contact the original seller.